Right of withdrawal and return

You of course have a 14-day right of withdrawal when shopping at bastdesign.dk, so that the withdrawal period expires 14 days after the day you received your item.

You can easily create a return label right here .

Return shipping costs NOK 49 and is self-paid. You pay for the label at the end of the link. You can print your return label from home or show the QR code you receive at your parcel shop, they will print the label for you.

You cannot regret your purchase by simply refusing to receive the item - you must also give us clear notice of this.

Return

You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. When returning, you are responsible for ensuring that the item is properly packed. You bear the risk for the goods from the time the goods are delivered to you.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value. In order to receive the entire purchase amount back, you must therefore do the same as you can in a physical store. You may test the item, but not actually use it.

Refund of the purchase amount

If you regret your purchase, you will of course be refunded the value of the item. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. If you exercise your right of withdrawal, we will refund the value of the goods, but not delivery costs, without undue delay and in any case no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

We do not accept packages sent by cash on delivery.

Exchange

Any item can be exchanged within 14 days. Here you pay the return shipping for the item yourself when returning it by using the return link above. Bastant .dk will then send the exchanged item free of charge. Should we not have the requested item in stock, the amount will be returned to your bank account within 7 days. The item can only be exchanged for items of the same price. When exchanging for a cheaper or more expensive item, please place a new order.